Origin Manufacturing Returns Policy

At Origin Manufacturing, we want to ensure your experience with us is straightforward and transparent. Please read our returns policy carefully before placing an order.

Non-Faulty or Unwanted Goods

• We do not accept returns of unwanted or non-faulty goods.

• During the checkout process, you will have the opportunity to review your basket before completing your order. Any unwanted items can be removed at this stage.

• If you need further information about a product before purchasing, our customer service team is happy to help. Contact us at: info@originmanufacturing.co.uk.

Faulty or Damaged Items

We make every effort to ensure all orders are dispatched securely:

• All goods are shipped by pallet, shrink-wrapped, and protected with a top covering.

• Despite our precautions, damages can occasionally occur during transit.

On Delivery

• Any visible damage to shrink wrap, pallets, or cartons must be noted on the delivery note while the driver is present.

• If you suspect significant damage, you should refuse delivery.

• Responsibility for goods passes to you once delivery is accepted (or if you fail to accept delivery at the agreed time).

After Delivery

• Any shortages or damages discovered when unpacking must be reported within 5 working days to info@originmanufacturing.co.uk.

• Claims made outside this timeframe cannot be accepted.

• We may request digital photographs of any damage to support our investigation.

Returning Faulty Items

• Faulty items may need to be returned to us for inspection along with a completed returns form.

• Returns must be sent at your own expense and you are responsible for safe packaging and handling.

• Once received, we will acknowledge receipt and inspect the goods within 3–5 working days.

• If liability is accepted, we will:

  • Refund the cost of the goods

  • Refund return shipping costs

• Refunds may take up to 5 working days to appear in your bank account, depending on your provider.

⚠️ Please note: Liability will never exceed the value of the goods.

Warranty

Goods are sold on a business-to-business basis and do not carry any guarantee or warranty other than those implied by law.